Refund policy

We want you to be happy with your order. If something goes wrong, we'll make it right.

Damaged or incorrect items

If your item arrives damaged, faulty or you receive the wrong product, contact us within 7 days of delivery at support@rearranged.store with a photo of the item. We'll send a replacement or issue a full refund — no return needed.

30-day returns

Changed your mind? You can return your order within 30 days of delivery, provided the item is unused, undamaged and returned in its original packaging with all accessories included.

Email support@rearranged.store first to receive return instructions. Returns sent back without contacting us first cannot be processed.

Return shipping is paid by the customer. We recommend a tracked service — we can only refund items that reach us. Once your return arrives and has been inspected, we'll refund the price of the item. Original shipping costs are not refunded. There is no restocking fee.

Refunds

Approved refunds are processed within 10 business days to your original payment method. Processing times may vary depending on your bank or card provider.

European Union orders

In accordance with EU consumer law, customers in the European Union have the right to cancel or return their order within 14 days of receiving it, for any reason. To exercise this right, contact us at support@rearranged.store within 14 days of delivery. The customer is responsible for return shipping costs. Items must be unused and in original packaging. Once we receive and inspect the return, a refund will be issued within 10 business days.

Questions?

Contact us at support@rearranged.store and we'll get back to you within 24 hours.